Cutting through the noise
With Changing Social’s support, Clifton Coffee could instantly adopt new ways of working. Clarke says, “With Teams, we immediately felt the impact of having channels where you get a fast response because your question is relevant to that channel rather than something that could get lost in a giant group chat on WhatsApp.” Now, most employees keep three windows open on their devices to cover everything they need: Outlook, Teams, and the company’s financial system.
In addition to using Teams to communicate on both their laptops and smartphones, employees at Clifton Coffee use SharePoint Online, OneDrive, and Forms to share files and media—and to request leave, file expenses, and collect feedback on coffee trading. Clifton Coffee also gathers feedback from customers about its training sessions, sending forms out automatically along with invoices, which is already helping improve customer service levels.
The new tools have delivered tangible savings. Getting rid of Dropbox has saved Clifton £2,500 alone, but the benefits go beyond having fewer software licenses. When Josh goes on trips to source coffee, he used to make tasting notes on paper and share them with the website manager in person or via WhatsApp—a process that would take around 30 minutes. Now, they share notes via video in 10 minutes, saving 20 minutes per coffee. And with 58 coffees to look after, this works out at £1,000 they can put back into the business.