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WE ARE CHANGING SOCIAL.

Let’s Work Together

UK Office:

Changing Social,
8th Floor,
Programme Building,
Bristol,
United Kingdom

US Office:

Changing Social Inc
100 South Juniper Street
3rd Floor
Philadelphia
PA
USA
19107

Teamwork

Join The Changing Social Team

CAREERS & CULTURE.

We’re hiring! Check out our current vacancies below:

Changing Social is a leading Microsoft Partner with a specific focus on the people side of digital transformation. Our mission is to ensure that organisations and the people within them maximise the value of their Microsoft 365 investments to achieve their very best work, from home or the office, as easily and securely as possible.

Changing Social was started in October 2018, and is headquartered in Bristol, England. It was founded by a former M365 CSM, since we started, we have delivered over 100 projects to some of the world’s most recognisable brands, and we pride ourselves on our high performing culture and the value that we bring to our customers. Whilst we’re a small organisation we have big ambitions – and we have grown to 30+ employees with office locations in Bristol, England and Philadelphia, United States.

Our Culture

Our culture is designed for high performers to achieve their very best. We have a can-do attitude, and we pride ourselves on doing things and getting things done. Bureaucracy and process will not be a blocker to delivering high value solutions and services to our customers. The company values at Changing Social are: Lovability, Openness, Versatility and Enthusiasm and we hold these in the highest regard.

  • Lovability: to be loved by our customers, colleagues and partners.
  • Openness: to be open-minded and work out loud to find solutions.
  • Versatility: to be you, all of you, not just for the role that you were hired for.
  • Enthusiasm: to bring boundless energy to inspire others.

The Role

Due to rapid growth we are looking to expand the team. We are seeking a LOVABLE, results-driven, high-performing relationship manager to help us earn the love and trust of our customers, and friends at Microsoft. It’s essential that you have a detailed understanding of how Microsoft works internally, have a customer success and a results driven, sales orientated mindset.

Our expectations of you

  • An understanding of the Microsoft 365 suite of applications and experience in selling the value of these products to organizations. Ideally, you will have sold services, such as OCM, training, and support to large enterprise organizations.
  • Developing channel relationships with Microsoft Partners, Microsoft Corp, or have worked at Microsoft in a sales or customer facing role.
  • Manage and follow sales processes, with a meticulous focus on attention to detail and following up on sales activities.
  • The ability to be a self-starter and someone that is eager not only to gain uncapped commission, but someone who wants to take ownership and responsibility for growing a unique business in the US.
  • Positive attitude and be able to work well under pressure and strive to meet ambitious targets.
  • You must have the ability to build rapport with prospects and represent the company and our services the Changing Social way.
  • You will be proactive and self-motivated with the ability to work without supervision.

What you can expect from us:

  1. Uncapped Commissions
  2. 18 Days PTO (increases a day per year for every year of service.
  3. US federal holidays (9 days) 
  4. 401K
  5. Healthcare

Please submit your CV and cover letter to [email protected]

Salary Expectation: £22,000 – £27,000 + annual bonus scheme

Location: Bristol, UK 

Role: Permanent

Over the past six months, Changing Social has spent time reviewing and considering its approach to service delivery to support its planned growth strategy.

Our approach is to drive customer success and ensure all client engagements are delivered in a ‘match fit’ manner with knowledgeable, credible and enthusiastic people, alongside a strong commercial background. 

This has led to the creation of  three workstreams within changing social – end user adoption, consultancy services and ACM 2.0, our technical delivery.  

To drive this on we are recruiting a M365 Project Administrator who will work on a rotation basis across all three workstreams over a 3-year programme. 

What the role will involve:

– Creating project plans for all digital champions clients, based on briefs given by Digital Champions service lead.

– Supporting the delivery of our digital champions service as a community manager, providing support to our champions across multiple customers.

– Moderating and scheduling of webinars and ensuring there are no clashes within the delivery team.

– Managing the timeline for rollout of improvements to apps being used by our customers.

– Contribute to multiple projects across all practice areas supporting our project management team with project scheduling and plans, cost tracking and project admin (including creating meeting and action notes).

– Liaising with the technical team on issues and fixes for the Digital champion’s service.

– Assisting the Program Manager with balancing team commitments.

Background & experience:

– Working knowledge of the Microsoft 365 applications.

– Enthusiastic about the role M365 has to play in the new world of work.

– A real people person, with strong written and verbal communication skills.

– You are positive, proactive in terms of finding solutions, and want to work with a great team.

– Organised and able to prioritise as you will be working on multiple engagements simultaneously.

– Excellent attention to detail.

– Interested in progressing your career through our growing project management team.

– Previous experience working in an administrative role is an advantage but not essential.

– A basic level of Project Management understanding is an advantage but not essential.

– Changing Social operate a flexible working policy. For this role, we are looking to hire a candidate who will be in the Bristol office for at least 3 days per week.

Salary Expectation: Competitive

Location: Remote, Bristol UK

Role: Full-time 

Benefits: Share Options, 25 days holiday, pension contributions

Changing Social is a leading Microsoft Partner with a specific focus on the people side of digital transformation. Our mission is to ensure that organisations and the people within them maximise the value of their Microsoft 365 investments to achieve their very best work, from home or the office, as easily and securely as possible.

Changing Social was started in October 2018, and is headquartered in Bristol, England. It was founded by a former M365 CSM, since we started, we have delivered over 100 projects to some of the world’s most recognisable brands, and we pride ourselves on our high performing culture and the value that we bring to our customers. Whilst we’re a small organisation we have big ambitions – and we have grown to 30+ employees with office locations in Bristol, England and Philadelphia, United States.

Our Culture

Our culture is designed for high performers to achieve their very best. We have a can-do attitude, and we pride ourselves on doing things and getting things done. Bureaucracy and process will not be a blocker to delivering high value solutions and services to our customers. The company values at Changing Social are: Lovability, Openness, Versatility and Enthusiasm and we hold these in the highest regard.

  • Lovability: to be loved by our customers, colleagues and partners.
  • Openness: to be open-minded and work out loud to find solutions.
  • Versatility: to be you, all of you, not just for the role that you were hired for.
  • Enthusiasm: to bring boundless energy to inspire others.

The Role

The Power Platform Consultant will be leading client engagements, capturing requirements and inspiring our customers with the potential of the full breadth of the Power Platform. You will be working with some of the worlds most recognised brands and guiding them through the development lifecycle to create, accessible, beautiful and functional solutions.

It’s essential that you have experience with Power Apps, Power Automate and Power Virtual Agents; experience with Power BI, Power Pages and Dataverse would be a plus. You will need to have an excellent understanding of the project delivery cycle and be able to manage demanding (but lovable customer) to avoid scope creep and ensure that the project milestones are achieved.

Please submit your CV and cover letter to [email protected]

Reporting To: Strategy & Change Practice Lead
Location: USA – East Coast (open to other USA locations)

Summary of role

Changing Social is a Microsoft 365 Adoption and Change Management Consultancy. The senior ACM role sits within the Strategy and Change team. Our senior ACM consultants drive and deliver customer success, proactively build net new business opportunities, and support the development of junior ACM consultants in region. Our senior consultants also proactively review, refine, and reinvent our services to ensure we maintain a strong and relevant market position

Your Experience 

• ~6 years change management experience, including industry recognised certifications
• Able to demonstrate clear examples of executing a change and adoption strategy
• Able to articulate and demonstrate Microsoft 365 and its potential business value
• Confident leading C-level customer conversations, building new upsell opportunities
• Understanding and confidence working to a team utilisation target

What the  Description of job and attributes 

• Own and manage your customer delivery work to the appropriate time scales and quality
• Deliver customer success and become a trusted advisor within our customers
• Be responsible for understanding, managing, and driving your utilisation
• Be the lead point of contact between Changing Social and your customers
• Work with the PMO to provide customer updates, milestone, and status reports
• Create and deliver adoption and change management strategies for our customers
• Design communication and training plans working closely with our respective teams
• Identify further opportunities in your customers to deliver services and success
• Support in region management activities, pre-sales, scoping and statement of work writing
• Contribute to the creation and innovation of the services Changing Social offer
• Where possible, attend external events to enhance Changing Social’s brand
• Mentor and support junior ACM consultants to develop and grow

Your attributes 

• Engaging, personable and experienced change manager, with a proven record of delivering digital change and influencing people and behaviours. PROSCI, APMG or industry equivalent.
• Is passionate about, new ways of working, digital technologies, behavioural and organisational change. Comfortable talking to C-Level stakeholders and wider business audiences.
• Detail and results orientated, focused on customer success, and supporting Changing Socials business goals. With an ambition to grow, learn, develop, and work out loud.

Please submit your CV and cover letter to [email protected]

We are recruiting for an Office 365 Adoption and Change Management (ACM) Specialist, to join our growing team. You will be responsible for the delivering ACM workshops focused on helping our customers get the most out of their Microsoft 365 (Office 365, Win10, and EMS) investments. You will be required to run and facilitate workshops based on Changing Social’s methodology and IP as well as developing the customer’s adoption and change management plans based on the workshop outputs. A background and prior experience in applying Prosci’s ADKAR framework would be highly advantageous.

Changing Social prides itself on delivering value in days not months, which means that you will be output and result orientated. In addition to this we bring; passion, creativity and enthusiasm to every single customer engagement. As a pre-requisite, you will be an expert facilitator, bring with you plenty of industry experience and stories, have an excellent knowledge of Microsoft 365 and have experience of applying change management frameworks in a customer or an in-house capacity.

If you’re passionate and enthusiastic about changing how organisations work through technology and enjoy making people’s work lives easier, then you will love working with us at Changing Social.

  • Facilitating Office 365 workshops and working closely with varied customer stakeholders to establish their requirements.
  • Working with customers to build adoption and change strategies.
  • Creating communications, engagement, and training plans.
  • Delivering ‘Art of the Possible Sessions’ and training to a range of users.
  • Advising customers on new ways of working using expert knowledge of Office 365 (including the Power Platform) and ensuring that best practice and governance is embedded.
  • Working with C-Level / Senior Stakeholders to ensure management support for change.
  • Owning the customer relationships and growing our customers.
  • Sharing successes, learnings and coaching others in the team.
  • Supporting in pre-sales and marketing activities and contributing towards our thought leadership in people, culture, technology, collaboration and accessible technologies.

Please submit your CV and cover letter to [email protected]

Job Title: Marketing Executive  

Specifics: Social Media Management / Digital Marketing / Graphic Design 

Reporting To: Marketing Manager 

Location: Bristol, UK (City Centre) 

Salary expectations: £20,000 – £25,000 depending on experience

Summary of role  

Changing Social is a Microsoft 365 Adoption and Change Management Consultancy. You will be a highly motivated, creative, and have the natural ability to nurture and drive leads for our sales team. 

The role will involve developing, and executing strategic marketing campaigns, focusing on bringing together all market research elements including digital and content marketing to create the right solution for our clients and potential clients in an already existing solid foundation set by the marketing team. 

We want to see you completely wrap your arms around this role to make it your own with a self-starter attitude and be willing to learn and execute at a high level consistent with the rest of the team at Changing Social.  

Your Experience  

• Knowledge of marketing concepts and principles 

• Excellent copywriting, editing and proofreading skills 

• Proficiency in MS Office, including Word, PowerPoint and Excel 

• Proficiency in Adobe Creative Suite & Canva 

• Experience using analytics software e.g., Google Analytics, Search Console, Moz or other SEO tools 

• Working knowledge of content management systems and automated marketing software 

• Strong communication and interpersonal skills 

• Excellent organisational and time management skills 

• In-depth understanding of digital and social marketing best practices 

• Experience in Social media management  

Description of job and attributes  

• Create awareness of and develop the Changing Social brand 

• Communicate with target audiences and build and develop customer relationships 

• Help with marketing plans, advertising, direct marketing and campaigns 

• Source advertising opportunities, build & develop ads 

• Work closely with the Marketing Manager to produce collateral  

• Produce creative content, including videos and blog posts 

• Run social media channels 

• Organise and attend events such as conferences, seminars, receptions and exhibitions 

• Arrange the effective distribution of marketing materials 

• Maintain and update customer databases 

• Conduct market research e.g., using customer questionnaires and focus groups 

• Develop relationships with key stakeholders, both internal and external. 

 

Please submit your CV and cover letter to [email protected]

Specifics: Creative with meticulous attention to detail and experience using Microsoft 365

Reporting To: Head of End User Adoption

Location: Bristol, UK (City Centre)

Summary of the Role

Changing Social is a Microsoft 365 Adoption and Change Management Consultancy, with three distinct practice areas; Strategy and Change team, End User Adoption team and The Power Platform team.

The Communications Specialist role sits within End User Adoption and is aligned to our Strategy and Change Team, delivering engaging and creative change management communications to our clients.

As a Communications Specialist, you will be responsible for engaging with our adoption and change management consultants and our clients, to develop and create world-class communications to support them with the adoption of Microsoft 365 technologies. You will also work with our leadership team to design, develop and roll out a brand-new internal communications strategy for Changing Social so stakeholder management is key in this role. The role of a Communications Specialist is also essential to provide engaging and thought leadership style blogs for our marketing team to help drive our success through the engagement of potential customers.

You will be the first point of contact for all our communications, so we are looking for someone that has prior experience in a communications-based role, particularly in change communications. This role may suit someone who has experience in strategic communications, writing engaging content, a background in Journalism, Media Studies and/or English Language/Literature and wants to develop their own skills in technology consulting in one of Bristol’s fastest-growing tech businesses.

Your Experience:

· 2 years of professional experience working in a Change Communications role, creating innovative and engaging communications content that raises awareness of the benefits of technology

· An understanding of Prosci ADKAR change frameworks and how to apply it to your content

· A working knowledge of the Microsoft 365 product suite and the benefits of using the tools

· Able to communicate technical or complex solutions to non-technically savvy people in a way that they understand.

· Delivered communications through different Microsoft platforms and understands the effectiveness of tools such as Yammer, Teams, and SharePoint as a communications platform

· Previous experience in an internal communications role and an understanding of internal communications strategies and how to deliver on them.

Role Description:

· Supporting our ACM consultants with client strategy and planning from a communications perspective and building out engaging and exciting communications collateral on the back of that plan

· Partner with client communication teams to understand their requirements and the organisation we will be operating within

· Create innovative and thought leadership style external facing blogs to assist our marketing team

· Support the creation of communication materials to deliver our existing and new services, for example, the Digital Champions as a Service programme and the Governance and Resource Hub

· Internal improvements. You will be responsible for building out a communications template catalogue as well as contributing and co-ordinating internal communications and engagement strategy within Changing Social

Your Attributes:

· Outstanding communication skills are essential, you will be interacting with some of the world’s most recognisable brands, and you must be an effective communicator, both written and verbal.

· Organised, highly communicative, with meticulous attention to detail who can prioritise high volumes of work and deliver at pace.

· Positive, engaging, and personable with a customer-orientated mindset to manage some of the world’s most renowned and reputable organisations.

· Detail and results orientated, focused on customer success, and supporting Changing Socials business goals. With an ambition to grow, learn, develop, and work out loud.

· Is enthusiastic about, new ways of working, digital technologies, and behavioural and organisational change. Comfortable talking to C-Level stakeholders and wider business audiences.

· Enthusiastic to learn and enhance their career in technology and will take it upon themselves to develop their soft and technical skills.

Submit your CV to Edd Sheath at [email protected]

Our Mission

To make work easy through Microsoft technologies.

Our Culture

Changing Social is a fast paced working environment for our people to do their very best work. We are committed to continuous learning and support our people develop their soft skills, pursue technical and professional certifications.

Diversity & Inclusion

Our commitment to diversity and inclusion is ingrained in our culture be it; ethnicity, gender, sexuality, age, or cognitive diversity. We encourage you bring your authentic self to work every day at Changing Social. We want you to be unashamedly you.

Join the Team

We would
love to hear from you.

We are always looking to work with the very best. Do you share our passion for making organisations more engaging and digitally inclusive places to work? Are you a natural born problem solver, who is comfortable working in a fast pace environment? If the answer is yes, yes and yes – take a look at our careers opportunities above.

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If you’re interested in discussing how Changing Social can help your organisation adopt new ways of working we’d love to hear from you!