Simon Mason, Head of Design and Platforms, Suffolk CC
With significant resistance to change after the recent rollout of Skype for Business, Changing Social had to persuade stakeholders and staff that Microsoft Teams was both better and easier to use.
Using an initial workshop to understand their issues and current state, as well as their vision & where they wanted to go, Changing Social developed a strategy & detailed plan to support their vision using our knowledge of adoption of Teams and working out specific issues for Suffolk, such as ways in which they could re-ignite their Digital Stars programme to become Digital Champions for Teams.
Part of the plan included upskilling users on Live Events, by running a large webinar to help people run their own Live Events.
Suffolk CC has had a long and successful history of remote working and enabling flexible working so were keen to take this further with Teams.
Their usage of Teams increased by 1,000% overnight due to Covid-19 with their remote workers went from 800 to 5,000 and they now have on average 1,700 meetings taking place every day.
Simon said, “People were having to adapt to a new way of working, but by using CS’ expertise as a sounding board, they have embraced the changes very quickly. With the new delivery of Teams, we were able to stream the first County Councils meeting to the local citizens.”
Collaborating with key community partners outside of the Council is something they required, due to Covid-19 and the lockdown, and they loved this ability using Teams. Simon made it clear Teams was able to do that “we had 50/60 local MPs in a single Teams meeting at once, all communicating online at once.”
Looking forward to the future, Simon thinks Suffolk CC employees are “becoming more confident in trying new technology, they’re less worried about failing and they have more confidence within themselves.
We think people will take to the move from Skype for Business to Teams for telephony very quickly, and easily because of the role Changing Social has had in our Teams implementation”