TRAINING AND ENABLEMENT

Equip your workforce with the skills, confidence and capability to adopt AI.

Our Training and Enablement service helps you assess your current learning landscape, understand role-based training needs and design a practical enablement strategy that supports sustainable adoption.

Through a series of collaborative workshops, we work with L&D teams, training owners and business stakeholders to define what people need to learn, how they should learn it and how training will be delivered over time.

This service forms the training foundation for your wider AIWT Strategy and Rollout Plan, ensuring your people are prepared, supported and ready to succeed.

WHAT YOU LEAVE WITH

A clear, role-based training foundation for AI Workplace Transformation.

A practical set of outputs that help your organisation equip people with the skills, confidence and capability needed to adopt Microsoft 365, Copilot and AI-enabled ways of working, without relying on generic training or one-off sessions.

  • A clear view of your current training landscape, strengths and gaps

  • A Training Readiness Baseline covering platforms, content and ownership

  • A prioritised training needs backlog covering Microsoft 365, Copilot and AI skills

  • A draft enablement and communities plan linking training to champions and peer support

ⓘ No generic “best practice” decks – everything is tailored to your tenant and ways of working.

What Training and Enablement Includes

This service is structured around four core components that together create a robust and organisation-wide enablement approach.

1. Training Discovery and Catalogue Review

Before training can be planned, you need a clear picture of what already exists.

During this discovery stage, we explore:

  • Ownership of training across the organisation
  • Learning platforms, mechanisms and delivery methods
  • Current catalogues covering Microsoft 365, Copilot and digital skills
  • Where content is strong and where gaps exist
  • Opportunities to modernise or repurpose outdated materials
  • Accessibility, localisation and inclusivity considerations
  • What support and resources employees rely on today

This creates a Training Readiness Baseline and provides a foundation for deeper needs analysis.

2. Role-Based Training Needs Analysis

Different roles require different levels of AI capability. Generic training often fails to land.

In this stage, we work with you to define:

  • Key personas and user groups
  • Role-based competencies required for AI adoption
  • Behaviours and capabilities needed throughout the adoption journey
  • Preferred learning formats such as self-serve content, live sessions, microlearning or practice labs
  • Accessibility and localisation needs
  • ADKAR Knowledge and Ability considerations
  • Priority learning gaps that need immediate focus

The output is a Role-Based Training Needs Backlog, giving you a structured and prioritised view of what each group must learn.

3. Training and Communities Planning

Training does not end with content delivery. It needs champions, communities and ongoing support.

This planning session creates a Draft Enablement and Communities Plan, including:

  • Recommended learning pathways for each role or persona
  • Suggested cadence and delivery structure
  • Integration with champions networks and peer learning communities
  • Support structures that reinforce learning well beyond a single training event
  • Governance requirements for training ownership
  • Success measures linked to adoption targets

The plan is intentionally high-level and designed to integrate into your AIWT Strategy and future content development.

4. Training Readiness Summary and Playback

At the end of the engagement, we bring findings together into a Training Readiness Summary Report that includes:

  • Current-state analysis
  • Identified needs and gaps
  • The role-based training backlog
  • Recommended enablement actions
  • A draft enablement and communities plan

A playback session follows to validate findings, confirm priorities and agree ownership for next steps.

Outcomes for Your Organisation

Training and Enablement delivers:

  • Clear visibility of current training capability and gaps
  • Defined role-based learning requirements aligned with ADKAR stages

  • A structured and practical enablement plan linking training to champions, communities and adoption readiness

  • Stronger alignment between L&D, business stakeholders and transformation leaders

  • A foundation for future training content, capability building and long-term AI skills development

This ensures your people are not only informed but equipped, capable and confident.

Book a Training and Enablement Engagement

Build a foundation that enables productivity. Partner with Changing Social to define a secure, Training and Enablement strategy.

This service forms the training foundation for your wider AIWT Strategy and Rollout Plan, ensuring your people are prepared, supported and ready to succeed.

Response within 1 business day. No spam. No obligation

THE CHANGING SOCIAL FAQ

Here Is The Most Frequently Asked Questions.

We know that investing in a comprehensive training programme is a significant decision for your business. That’s why we’ve put together a list of frequently asked questions about Training and Enablement. We’ve got your queries covered. If you have further questions, feel free to reach out to us — we’re here to help!

Training & Enablement helps organisations prepare their workforce to adopt Microsoft 365, Copilot, the Power Platform and AI-enabled ways of working. It focuses on defining what people need to learn, how they should learn it and how enablement is sustained over time.

AI changes how people work day to day. Without structured, role-relevant training and ongoing support, employees often feel overwhelmed or unsure how to apply new tools. Training & Enablement ensures people feel capable and confident, not just informed.

This service focuses on strategy, structure and readiness, not content production. It helps organisations define learning needs, priorities and pathways so internal teams can develop or source the right training over time.

Training & Enablement is most effective before or alongside AI rollout planning. It can also be used to strengthen or refocus enablement where existing training feels generic, fragmented or disconnected from real work.

The engagement typically involves L&D teams, training owners, business stakeholders and transformation leads. This ensures learning requirements are realistic, relevant and aligned to organisational priorities.

Different roles need different capabilities. Role-based training ensures people receive learning that reflects their responsibilities, tools and level of interaction with AI, improving relevance, confidence and behaviour change.

Training & Enablement supports the Knowledge and Ability stages of ADKAR, ensuring people understand what to do and feel capable doing it — reinforced through practice, communities and ongoing support.

No. Training & Enablement is designed to complement and strengthen existing L&D strategies. It helps connect AI-related learning to broader organisational learning and development efforts.

Outputs typically feed into content creation, champion programmes, communities of practice and ongoing enablement, aligned to the wider AIWT Strategy and Rollout Plan.