PROCESS MINING

Turn your operational data into insight, optimisation and automation.

Process Mining reveals how work truly happens across your systems and teams. Instead of relying on interviews or assumptions, it analyses real operational data to expose inefficiencies, bottlenecks and hidden steps that slow your organisation down.

Using Process Mining, we turn this insight into practical recommendations for workflow redesign, automation and AI augmentation.

This is the most evidence-based way to modernise processes and unlock measurable value.

WHAT YOU LEAVE WITH

A clear, evidence-based set of outputs that turns your operational data into practical action.

  • A visual map of how your processes actually run, including rework loops, bottlenecks and deviations

  • A quantified view of inefficiency and cost drivers, showing where time, effort and delay accumulate

  • A prioritised list of optimisation and automation opportunities, ranked by impact, feasibility and ROI

  • A transformation roadmap, outlining recommended redesign, automation and AI augmentation next steps

ⓘ No guesswork or generic recommendations — everything is based on your real operational data and how work truly flows today.

Why Process Mining Matters

Process Mining helps organisations:

  • Move from assumptions to data-backed truth
  • Identify wasted effort and unnecessary steps
  • Accelerate automation investment with clear evidence
  • Improve governance, consistency and compliance
  • Reduce costs through workflow optimisation

Process Mining turns operational data into actionable insight. It shows where workflows slow down, where effort is duplicated and where compliance risk appears. The result is a clear set of improvement opportunities – backed by evidence – that supports better process design, automation and ongoing governance.

What This Service Includes

1. Data and Process Assessment

We begin by bringing your system event logs, workflow traces and operational data into the Process Mining environment so we can analyse the real flow of work.

2. Visualisation and Insight

We map current workflows and compare them to expected or ideal processes. This highlights issues such as:

  • Rework loops
  • Exceptions and error paths
  • Delays and excessive wait times
  • Redundant or duplicated steps
  • Compliance gaps

3. Opportunity Discovery

Using AI-driven insights, we identify where automation, AI augmentation or process redesign will have the greatest impact. This may include:

  • Targeted automation candidates
  • AI-supported tasks
  • Policy or rules improvements
  • Redefined workflows that remove friction

4. Transformation Roadmap

We translate findings into a clear, prioritised plan that outlines the actions, improvements and solutions that will deliver the strongest outcomes.

Outcomes

  • Quantified process and cost-saving opportunities

  • Clear view of automation ROI

  • Faster and more efficient workflows

  • Improved compliance and standardisation

  • Decisions based on evidence rather than intuition

Process Mining gives you the visibility to modernise with confidence and the insight to focus investment where it delivers the most value.

Turn Insight Into Action

Reveal inefficiencies and leave with a clear, prioritised roadmap for improvement.

THE CHANGING SOCIAL FAQ

Here Is The Most Frequently Asked Questions.

Process Mining often raises questions around data, insight and action. These FAQs explain how it works, what you need to get started, and how we turn insight into real improvement.

Process Mining uses real operational data from your systems to show how processes actually run — not how they’re documented. It reveals bottlenecks, variations, rework and inefficiencies across end-to-end processes.

Traditional process mapping relies on workshops and assumptions. Process Mining uses system data to create an objective, evidence-based view of reality, showing every path a process takes and where it slows down or breaks.

We primarily use Power Automate Process Mining, integrated with Microsoft 365 and Power Platform. This allows insights to flow directly into automation and improvement initiatives without adding unnecessary tools.

Process Mining uses event data from systems such as Microsoft 365, Dynamics 365, ERP platforms or line-of-business applications. We help you identify the right data sources and assess readiness before analysis begins.

No. Process Mining works with real-world data, including gaps and inconsistencies. Part of the value is identifying data quality issues that impact both reporting and operations.

Common use cases include finance processes (order-to-cash, procure-to-pay), HR workflows, IT service management, case handling and operational approvals — but any process with digital event data can be explored.

Initial insights are often available within weeks. Because Process Mining works on existing data, you can quickly move from analysis to prioritised improvement opportunities.

Process Mining helps you identify where automation and AI will have the greatest impact. It provides the evidence needed to prioritise RPA, Power Automate and Copilot use cases with confidence.

No — action is central to our approach. We translate insights into clear recommendations, prioritised backlogs and next steps, ensuring Process Mining leads to measurable improvement, not just dashboards.