AI-POWERED INTRANETS

Turn your intranet into an intelligent front door for your digital workspace.

Most intranets feel static, cluttered and hard to navigate. Over time, they become a place where content goes to be forgotten rather than a space employees rely on. Our AI-Powered Intranets service reimagines your intranet as a personalised, intelligent hub that helps people find what they need in seconds, not minutes.

Built on Microsoft 365 and aligned to your governance and security standards, we combine intelligent design, modern UX, Copilot and Power Platform to create an intranet that feels alive, relevant and genuinely useful.

WHAT YOU LEAVE WITH

A clear, practical set of outputs that turns intranet ambition into a plan you can deliver.

  • A prioritised backlog of intranet improvements, ranked by impact and effort

  • A defined experience blueprint (personas, journeys and navigation) for your new intranet

  • A search and AI approach showing how people will find answers faster (including Copilot/Viva opportunities)

  • A build and rollout plan with clear governance so the intranet stays accurate, compliant and useful

ⓘ No generic intranet “best practice” decks – everything is tailored to your Microsoft 365 setup and how your people work.

How we deliver your AI-powered intranet

A structured approach that moves from discovery to rollout – with governance built in.

D I S C O V E R

Discovery and readiness

We begin by understanding how your people work today and what they need from a modern intranet.

Through focused workshops across HR, IT, Communications, frontline teams and leadership, we explore behaviours, pain points and priorities.

We assess your current intranet, channels and information architecture, and surface where AI and modern experiences could make the biggest difference.

This gives us a shared set of goals – whether that is improving engagement, strengthening self-service, supporting frontline teams or enhancing the wider employee experience.

D E S I G N

Designing the experience

Using the insights from discovery, we shape the journeys and experiences your intranet will support.

This can include personalised dashboards for different personas, intelligent navigation that adapts to user needs, and AI-powered search that helps people find policies, documents and answers instantly.

We also explore where Copilot, Viva and Power Platform can add value through embedded support, automated workflows or on-page assistance.

The result is a design that feels simple, intuitive and tailored to the way your organisation works.

B U I L D

Building and integrating

Once the design is agreed, we build an intranet architecture aligned to your Microsoft 365 environment.

We implement smart search, recommendations and content targeting and integrate the processes that employees rely on most, from HR requests and approvals through to IT support, facilities tasks and operational workflows.

Where appropriate, AI agents or Copilot capabilities can be embedded directly into these journeys, helping people get answers or complete tasks without leaving the page.

A D O P T

Pilot, rollout and adoption

With a working version in place, we launch a pilot with selected business areas to refine content, journeys and governance.

We support you with communications and campaigns that drive traffic and repeat use and provide targeted training for content owners, site managers and support teams.

We close by establishing a practical governance model that keeps your intranet accurate, compliant and continuously improving without creating unnecessary administrative overhead.

What this gives your organisation

  • Employees spend less time searching for information and more time doing meaningful work.

  • Engagement with internal communications and resources increases.

  • Adoption of Microsoft 365 tools improves as your intranet does.

  • Your company becomes a single, trusted front door to everything your people need.

  • Gain better control over content quality, lifecycle and compliance without adding operational burden.

Ready to rethink your intranet?

Let’s explore how an AI-powered intranet could reduce time spent searching, improve self-service and make Microsoft 365 feel effortless.

THE CHANGING SOCIAL FAQ

Here Is The Most Frequently Asked Questions.

We know intranets have a habit of becoming cluttered, outdated and hard to maintain. These FAQs cover what’s involved, how we approach governance and what you can expect from an AI-powered intranet. If you’d rather talk it through, get in touch – we’re happy to help.

An intranet that helps people find, understand and complete tasks faster using intelligent search, personalisation and embedded support. That can include better information architecture, content targeting, recommendations and Copilot/Viva integrations where they add value.

No. You can achieve major gains through experience design, search, navigation, targeting and workflow integration on Microsoft 365. If Copilot is available (or planned), we design the intranet so it supports Copilot use in a safe, governed way.

Not at all – it improves how SharePoint is used. In most cases, SharePoint remains the content platform, while the intranet experience becomes the “front door” with clearer journeys, better structure and stronger governance.

We can integrate with Microsoft 365 and approved third-party systems to surface key tasks and information where people work. The goal is to reduce context-switching and avoid duplicating content across multiple places.

We build governance in from the start: ownership, publishing standards, review cycles, content lifecycle rules and practical ways to keep pages accurate without creating admin overhead.

It depends on scope and complexity. Most organisations start with discovery and a pilot, then scale in phases. We’ll recommend a realistic plan based on your current intranet, content estate and priorities.

Typically a mix of Comms, HR, IT and a few business areas. We keep input focused through workshops and quick reviews, then provide clear outputs your team can own.

Less time spent searching, higher self-service completion, improved engagement with key comms and clearer ownership of content. We also define success measures early so progress is visible and trackable.

We have a live client dashboard gathering data and we present analytics throughout the 12-month period making sure we can report on your ROI in real time. We can take swift action to pull the right levers to mitigate resistance to the adoption of Microsoft 365,