Changing Social Wrapped | 2025

If 2024 was the year everyone started talking about AI, 2025 was the year our people at Changing Social made it real.

And what a year it’s been. We ran 25 webinars, delivered 1,500 training sessions, travelled across two continents, restructured our organisation, launched new internal programmes, grew our teams in the UK and the US, celebrated a one-million-pound month, and broke more than a few commercial records along the way.

As an award-winning Bristol-based consultancy and Microsoft Fast Track Partner, we’ve always said our job is to make digital transformation more human.

In 2025, we didn’t just talk about it – we lived it.

 

Training Rooms, Breakout Rooms, Teams Rooms

In 2025, our trainers delivered more than 1,500 training sessions – across classroom workshops, online cohorts, hands-on labs, executive briefings, floor-walking support and the occasional “can you jump into this meeting right now and explain Copilot?” ambush.

This delivery scale only worked because of the structural changes we made this year. We introduced a new organisational structure and rhythm of business to better support both our UK and US teams as we grew. We launched a new line manager training programme, carefully curated and delivered by our operations team, ensuring that as our company expanded, our leadership capability expanded with it.

And because culture thrives on recognition as well as process, we launched two new internal initiatives: Champion of the Quarter, celebrating those who truly embody our LOVE values, and Brand Ambassadors, our internal brand governors.

 

Shortlisted For Three Awards at Best Technologies

We’ll start with a moment that meant a lot to the whole team.

This year, we were shortlisted for three awards at Best Technologies. For a relatively compact consultancy of just over 50 people, that kind of recognition is huge. It says something more important: that the way we show up – curious, collaborative, people-first and just a little bit obsessed with doing things properly – is noticed, and we couldn’t be prouder.

The Sales Team were Taking the Sales World by Storm

To further the wins that we have had this year, this shortlist for Best Technologies wasn’t the only measure of success. Behind the scenes, our sales team delivered a huge year: with over 175 opportunities and customer engagements across 103 accounts, both new and old. This is no small feat, including 118 Copilot engagements and 8 renewals for our Digital Champions service.

Renewals, especially, tell a powerful story: our clients didn’t just value the experience – they wanted it to continue.

Client Visits Across the UK and the US

One of the most visible changes this year was just how often our people were on the move; we have truly been here, there and everywhere.

Teams travelled across the UK, from London boardrooms to council buildings to frontline hubs. Others are about to fly across the Atlantic to support our growing US client base, delivering strategy sessions, discovery workshops and in-person training to organisations that want more than documentation – they want partnership.

Our consultants checked in with stakeholders who were nervous about change and stayed late to answer “quick questions” that were anything but quick. Openness appeared in honest conversations about what was working, what wasn’t, and how to fix it together. Versatility surfaced when agendas shifted, rooms changed shape, and a Teams demo was hosted online or in person.

And this year, our culture didn’t just travel – it grew. We welcomed a wave of brilliant new colleagues into both our UK and US teams, strengthening the expertise we take on the road. One of the most significant shifts was that Edd, our Head of Delivery, is moving to the US to lead our expanding American operation. This milestone reflects how deeply our work now resonates across both regions.

 

Our Event With NatWest and Microsoft

One of our standout moments this year was our joint event with NatWest and Microsoft.

This wasn’t a sponsorship slot or a logo exchange. It was a genuine three-way collaboration, uniting banking expertise, platform innovation and people-centred change all surrounding AI and Copilot. Leaders in the room were grappling with big questions: How do we adopt AI responsibly? How do we keep colleagues on the journey? How do we make technology feel enabling rather than overwhelming?

We stood in our favourite place, that space between technology and people, helping turn features into stories, tools into use cases and capability into confidence.

This event also marked something important about where Changing Social is today. We are becoming a Jumpstart-prioritised partner, and in the next few weeks, we will officially hold our Copilot Specialisation – a recognition of the depth of our expertise in helping organisations adopt AI in a responsible, human-centred way.

Twenty-Five Webinars and Counting

In 2025, we hosted twenty-five webinars, covering everything from evergreen M365 updates and Copilot essentials to Power Automate hacks, public sector AI, frontline transformation, neurodiversity and Copilot and migration sanity-saving tips.

On the surface, webinars look like marketing. But inside Changing Social, they’ve become something more: a cultural ritual of shared learning.

Every session is a team effort – trainers, consultants, marketers, moderators.

Webinars have become a living practice of our LOVE values at scale: transparent, generous, human and always collaborative.

 

What 2025 Really Showed Us

Awards, flights, training sessions and travel maps are easy to count. What’s harder, and more important, is understanding what they added up to.

A few truths stood out.

First, our values work. LOVE isn’t branding; it’s practical. It guides decisions, tempers pressure, shapes behaviours and defines what “good” looks like in every client interaction.

Second, our partnership with Microsoft has matured significantly. With Jumpstart prioritisation and our Copilot Specialisation on the way, we’re no longer simply helping organisations “use tools”. We’re partnering to shape strategy, build capability and design genuinely better digital employee experiences.

Third, our people are the story. The reason we could run 25 webinars, deliver 1,500 training sessions, travel across two continents, restructure our organisation, launch internal programmes, grow our teams, have a one-million-pound month, and break commercial records is because of them.

Their willingness to learn, experiment, show up and always put the human at the centre is what makes Changing Social feel different.

Looking Ahead to 2026

If 2025 was the year our culture went on tour, 2026 is shaping up to be the year we scale it.

We’ll keep travelling, teaching and hosting. We’ll keep experimenting with AI, agents and new ways of working, and, more importantly, we’ll keep helping organisations adopt them in ways that feel safe, structured and human.

Most of all, we’ll keep doing what this year has proven we’re best at: standing in that space between technology and people, and making sure the people win.